Returns and Exchange Policy

We at Viallure offer our customers quality products, seeking partnerships with the best suppliers in every product category we sell. We created a returns and exchange Policy in respect to our customers and to maintain the credibility that we conquered.

General Considerations

Events involving exchange or refund must be reported to the Central Customer Service.

Our products suffer no change in our distribution center. We send products to our customers in exactly the same way they were received from the manufacturer. If any of the following occurs, please refuse receipt of the product:

• - Opened package;
• - Faulty or damaged products;
• In case a product is received inadvertently, please contact our Customer Service Center within 48 hours, through email: [email protected].

Damaged Product

If the product (contact lenses) purchased becomes defective within 7 (seven) days from the date of receipt, the customer should contact Viallure and report it for clarification. Not considered for warranty purposes: tears, cracks, mold, improper handling, inadequate aseptic products, or proteins and bacteria.

The produts must be returned in its original packaging (glass, blisters or metallic seals) of warranty, accompanied by manual and all accessories

Damaged products are sent to the manufacturer within 30 days for analysis.

Other products warranty period may vary by supplier./p>

MONEY BACK GUARANTEE

If you're not 100% satisfied with your purchase, we'll cheerfully refund all your money.

There will be no costs if you regret your purchase, just keep all the items you received.

You have up to 7 days to return the order without costs.

To make a return, contact our Customer Service Center: [email protected] or WhatsApp + 55 11 93213 2790, where you will be informed of the entire procedure.

Colored lenses

Viallure is not responsible for the end result of colored contact lenses. The photos / images are provided by the manufacturers and therefore are merely illustrative and may not reach the expected result according to the color that is described on the product page.